Privacy, in plain language.

What you provide

We process the details you choose to submit, such as your name, email address, company, project context, website or deck link, and engagement preferences. Standard request and network information is also used to protect the forms from abuse.

How we use it

We use this information to respond to inquiries, send confirmations, evaluate potential work, prepare an engagement checkout when requested, maintain delivery and payment records, and protect the service.

Where it is handled

Vercel hosts the site and private intake storage. Resend handles inquiry email. Stripe hosts payment checkout. Paid intake records may also be archived through Problem’s configured Google Drive workflow. These providers process information needed to perform those services.

The public site also uses Vercel Analytics and Speed Insights to understand aggregate use and performance.

Payment card details are entered on Stripe’s hosted checkout, not in Problem’s inquiry forms. Problem’s checkout endpoint uses an existing intake reference rather than asking the browser to retain your email address for checkout continuity.

Storage and retention

Inquiry information can exist in private submission storage, business email, paid checkout records, and paid engagement archives. Records are reviewed under Problem’s internal retention process, taking account of active work, delivery and payment status, disputes, contracts, legal obligations, and provider settings.

For paid-intake checkout continuity, the browser may retain an opaque submission reference for the current tab session. It does not retain the submitted email address or message for that purpose.

Analytics and contact context

With your permission, Google Analytics measures public visits, acquisition sources and actions such as successful inquiries and tool exports. We do not send names, email addresses, form messages, passwords or sensitive URL parameters to Google Analytics. Admin, private document and Management activity are excluded. Use Analytics preferences to change your choice; we respect browser Do Not Track and Global Privacy Control signals for this optional measurement.

If you contact us after allowing analytics, we may attach the originating page and approximate active time on that page and the form page to your contact record. This is a limited browser measurement, not a complete browsing history, and is unavailable when permission is declined. Personal contact records are kept separately from Google Analytics.

Newsletters and private access

Newsletter signup requires a separate choice and email verification. Contact inquiries and document-access requests do not automatically subscribe you. You can unsubscribe from newsletter updates at any time.

When a page or document requires email access, we process your email, the requested resource, verification and acceptance timestamps, and the applicable confidentiality-terms version. Temporary secure cookies keep track of verification and access. Verified access expires after 12 hours. Private documents are delivered through a protected endpoint; their storage address is not published.

We retain limited contact activity and agreement records to manage relationships, honor preferences and document authorized access. Contact privacy@problem.tv to request access, correction or deletion, subject to records we need to retain for applicable obligations.

Questions and requests

Email privacy@problem.tv with a privacy question or request. We may need to verify your identity and the record involved before acting on a request.